Frequently Asked Questions

How long will my order take?

The bottom or every description states a processing time. This is the time it will take for me to make your product. If you require your product by a certain date please let me know upon checkout and I will do my best to get it to you by them. Postage time is additional. I cannot quote how long it will take for you to receive your order from Australia post as this varies from location to location.

How do I pay for my order?

We accept pay pal or direct deposit. Information for both is in the checkout process. Orders will not be processed until payment is received.


I do not allow for returns on any personalized items or canvases. Such as Puzzles, Scripted Wooden words, Name canvases, Bookshelves, Alphabet letters, Name plaques, Chalkboards, Wedding words or signature frames. Except in the case where an error has been made on our behalf.

Many of our products are handmade, and slight variations will occur. This is accepted by the customer when placing an order, and returns will not be accepted due to slight variation.

Damaged or broken If a product is damaged or broken I will request a photo if the product. Damaged packages will be replaced as soon as possible Lost or Missing Lost packages are very rare. Items will be re- processed after a 30 day waiting period.


If you choose to cancel your order within 24 hours of it being placed, we are more than happy to offer a full refund as long as work has not commenced on your order or product.

Hours of business

Monday-Friday: 9:00 am - 5:00 pm
All emails will be answered during these hours. We are closed weekends and public holidays. Orders places over the weekend will be processed Monday morning.

Contact info
Kylie at 07 4038 3840
Or use our Contact Form on our web site

Does A Brush of Imagination wholesale their products?

A Brush of Imagination does whoesale their products. Please contact me at

Thank you